Missing Items, Incorrect Items or Damaged PackagesUpdated 11 days ago
What to Do If You Receive an Incorrect Items, Missing Items or a Damaged Package
We’re sorry to hear your order didn’t arrive exactly as expected! To help us make things right as quickly as possible, please follow the steps below.
Verify Your Order Details
Check Your Order Confirmation Email
Open the email you received when you placed your order.
Confirm which products and quantities were ordered.
Check your email to ensure all items were shipped together and should have arrived in the same package.
Inspect All Packages if the Order Included Multiple Shipments
Be sure to open and review every package before reporting missing or incorrect items.
Take Photos for Documentation
Clear photos help us resolve issues faster:
Missing Items: Photograph the box contents, the box and the label.
Incorrect Items: Photograph the box contents, the box and the label.
Damaged Packaging (if relevant):Photograph the box contents, the box and the label. Capture any punctures, tears, or water damage to the box.
Contact Our Customer Support Team
Reach us in two easy ways:
Live Chat: Click the chat bubble at the bottom right of any page on InnoSupps.com.
Email: Send your order number, a brief description of the issue, and your photos to [email protected].
When you write, please include:
Your order number
A list of items missing or items that are incorrect
The photos you took
What to Expect Next
Acknowledgment and resolution timeline
We’ll confirm receipt of your message and provide a resolution within one business day.
We’re here to help!
If you have any other questions or concerns, reach out via live chat or email us at [email protected]. We appreciate the opportunity to make your Inno Supps experience a great one.