Tracking Shows “Delivered” but You Haven’t Received ItUpdated 11 days ago
Please follow the steps below to help track down your order:
1. Check Your Property Thoroughly
Around Your Doorstep: Look by your front door, side door, garage, or back porch.
Mailroom or Package Locker: If you live in an apartment or gated community, check the mailroom or package lockers.
2. Ask Neighbors, Roommates, or Building Staff
Neighbors: Sometimes carriers will leave packages with a nearby neighbor if they think someone is home.
Roommates or Family Members: Double-check with anyone else in your household.
Building Management or Concierge: If you have a front desk or property manager, they may have accepted the package on your behalf.
3. Verify Delivery Details
Review Tracking Information: Confirm the delivery address and time stamp.
Look for Delivery Photos: Some carriers provide a “proof of delivery” photo showing where they left the package.
4. Wait 3 Business Days
Occasionally, carriers mark a package as delivered before it’s physically dropped off. If it’s been fewer than three days, please allow a short window for the carrier to complete delivery.
Still Can’t Find Your Package?
If three or more days have passed since your tracking status changed to “Delivered” and you still haven’t located your order, please reach out to us:
Email: [email protected]
Live Chat: Click the chat bubble at the bottom right of any page on InnoSupps.com
When you contact us, please include:
Your order number
The tracking number
A brief description of what you’ve already checked
We’ll work with the carrier to investigate and help get your order to you as quickly as possible.
Thank you for your patience!