Tracking Shows “No Movement” in TransitUpdated 11 days ago

Sometimes, tracking information may not update for a few days—even though your package is still on its way. Follow the steps below and use the guidelines for domestic versus international shipments to know when to reach out.

1. Understand Why Scans May Be Delayed

• Carrier Scans: Packages are scanned at key points. Some scans get missed or delayed, especially in busy hubs.

• Weather & Volume: Inclement weather, holidays, and high shipping volumes can slow down processing and scanning.

2. Double-Check Your Tracking Details

• Correct Number: Verify you’re using the tracking number from your order confirmation.

• Carrier Website: View your shipment on the carrier’s official site (e.g., USPS, UPS, FedEx) for the most up-to-date info.

3. Allow Sufficient Transit Time

• Domestic: Ground shipments often move between regional facilities without daily scans. If you see no updates for 10 business days past the last scan, it’s time to investigate.

• International: Customs processing and longer transit routes can delay scans. If your package hasn’t moved in 21 days, please let us know.

When to Contact Us

After the applicable wait period—10 business days for domestic or 21 calendar days for international—reach out so we can assist in tracing your package:

• Live Chat: Click the chat bubble at the bottom right of any InnoSupps.com page

• Email: [email protected]

Please include:

1. Your order number

2. The tracking number

3. The date of the last scan

We’ll coordinate with the carrier to locate your shipment and update you on next steps.

Thank you for your patience!
We’re committed to ensuring your Inno Supps order arrives safely. If you have any other questions or concerns, we’re here to help.