đź›’ Trouble Placing an Order?Updated 11 days ago
We're sorry to hear you're having trouble completing your order! Below are the most common reasons this can happen and steps you can take to fix it:
âś… Double-Check Your Payment Information
One of the most common reasons an order fails is due to an issue with the card details. Please confirm the following:
The card number is entered correctly
The expiration date is valid
The CVV/security code is correct
The billing address matches exactly with the one associated with your card
Even a small mismatch can cause your payment to be declined.
🏦 Check With Your Bank
If everything appears correct and the issue persists, we recommend:
Contacting your bank or card issuer to confirm there are no holds or restrictions on your card
Asking if the transaction is being blocked for security or fraud prevention reasons
Sometimes, especially for first-time customers or international orders, your bank may require verification before approving the charge.
đź’» Try a Different Payment Method or Browser
If you're still having trouble:
Try using a different card or payment method (e.g., PayPal, if available)
Refresh the page or try a different web browser (like Chrome, Safari, or Firefox)
Clear your browser’s cache and cookies, then try again
đź“© Still Need Help? Contact Us!
If you’ve tried the steps above and are still unable to place your order, we’re happy to help.
Please email us at [email protected] with the subject line “Checkout Issue”, and include the following:
A screenshot of the error (if possible)
The items you’re trying to order
The email address you’re checking out with
You can also chat with us for immediate support. Our support team will look into it and assist you as quickly as possible!